by JoeLawson » Thu Dec 09, 2010 4:00 am
Hi Mark,
We no longer provide telephone support. In fact, we stopped telephone support several years ago. We stopped telephone support for basically two reasons: (1) It seems that most people these days prefer to get support via email or a forum. They don't want to pay extra for telephone support; and (2) We spend most of our time these days doing custom consulting work -- it just doesn't make economic sense any more to have a person available for telephone support full-time.
I can't find any record of you trying to contact us by email or forum before less than 24 hours ago. In fact, it looks like you just signed up for this forum yesterday. Have you been trying to contact us before yesterday? If so, how?
In any event, your current ProMatrix Support Plan is the ProMatrix Support Forum. I'll give you access to that forum now so that you can post a support request there.
Best,
Joe Lawson
ProMatrix